July 27, 2011

My account has been suspended, what do I do?

If your Google profile account has been suspended Google's own Natalie Villalobos has outlined the steps to appealing the suspension. (FULL DISCLOSURE: My own account was NOT suspended, that is my real name and I've had my Google profile for more than two years-Darrel Sukhdeo)

Hi everyone,

We've seen some complaints regarding profile suspensions, and I want to let you know how to solve this problem. Typically this problem occurs when you edit your name in a way that we no longer accept. In these situations, you may find that your name requires review to confirm that it complies with our Community Standards. You’ll be prompted to request a review during the sign-up flow, this will lead to it being reviewed by our team. After 24 hours, your profile will either be live or require further appeal. To request further appeal, click on the link to our appeal form from your Google Profile. Here, you can provide additional information to support the claim that you are using a name in compliance with our policy. Once you file the second appeal your profile will be handled via 1-to-1 communication with Google.

To ensure the success of your appeal, please make sure you are adhering to our Community Standards: http://www.google.com/support/profiles/bin/answer.py?hl=en&answer=1228271

In particular, Google Profiles no longer support mixed character language (for example Chinese and English) in a name, symbols in names (included periods), and nicknames. Google services support three different types of use when it comes to your identity: unidentified, pseudonymous, identified. Google Profiles is a product that works best in the identified state. This way you can be certain you’re connecting with the right person, and others will have confidence knowing that there is someone real behind the profile they’re checking out. For this reason, Google Profiles requires you to use the name that you commonly go by in daily life (both online and offline).

Note: Once your profile has been suspended, you cannot move it out of the suspended state by any means other than appeal. Deleting your profile and then creating a new profile will merely allow you to continue the appeals process that was started with your previous profile.

Natalie, Community Manager for the Google+ project. I encourage you to Circle Natalie.

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